Over 50% of hospitality managers say staff are ‘burning out’
Despite this, more than two thirds (68%) of hospitality managers believe that their company's current training programmes help employees stay engaged and motivated
More than half (53%) of U.K. managers working in hospitality say their company and staff are suffering from burnout, according to a survey from Axonify.
Managers cited long working hours (69%), high stress levels (68%) and understaffing (64%) as the main causes.
Managers remain divided about the impact that Brexit has had, with 36% attributing hiring difficulties to its long-term effects, 39% disagreeing and 25% uncertain.
Employee morale is also suffering, with almost half of managers acknowledging the negative impact of staff shortages.
Primary consequences of these shortages are cited as increased workloads (73%) and higher employee turnover (60%).
Customer experience is reported to be deteriorating as a result, with half of respondents noting longer waiting times and a concerning 41% observing a decline in the quality of service.
Despite this, more than two thirds (68%) of hospitality managers believe that their company’s current training programmes help employees stay engaged and motivated.
Carol Leaman, CEO and co-Founder at Axonify, said: “It is no secret that the hospitality industry is feeling the effects of staff shortages. With ongoing labour shortages and employee burnout reaching exceedingly high levels, change is required to safeguard the future of the sector.
“Despite these challenges, managers are optimistic, demonstrating the resilience of the U.K. hospitality sector. Effective training programs and strategic initiatives will foster a motivated and engaged workforce, paving the way for a brighter future in the industry.”