25% of hospitality workers unsure of future in industry, study finds

Some 25% of hospitality workers are unsure whether they will still work in hospitality in a year’s time, according to an official survey by Code Hospitality, the hospitality industry network.

In what was its biggest survey to date, Code asked over 700 industry professionals why they work in hospitality in order to gain insight from one of Britain’s biggest and most dynamic sectors.

The report drew on topics such as diversity and inclusivity, pay, staff retention, career progression, and the perception of hospitality as an industry.

The report also looked at the issue of perception surrounding the hospitality industry, comparing the views of respondents within the sector against the general public.

The report found that people work in hospitality because of a passion for the industry, and that in the face of external pressures contributing to major staff shortages, the sector must protect low barriers for entry into hospitality roles.

Adam Hyman, founder of CodeHospitality, said: “We are pleased to have published our Happiness In Hospitality report for 2022. This year’s report looks at the reasons why people enter a career in hospitality and how operators are best placed to retain them.

“We hope that this year’s report gives an in-depth insight into the current situation within the hospitality industry, and encourages operators attracting new talent to celebrate these ‘hospitality magicians’.”