CGA names Brunning and Price as UK’s top pub operator
The outlet index is a survey of 10,000 nationally representative pub-going consumers
Brunning and Price, part of the restaurant group, has been named the UK’s top pub operator for a second consecutive year by CGA’s outlet index survey.
Other operators in the top five include St Austell Brewery, Hydes Anvil, Youngs and Everards.
Brunning and Price also tops the rankings when measured solely by guest recommendation ratings, ahead of Youngs and St Austell.
Hydes Anvil scores highest according to guest satisfaction scores, with Brunning and Price and JW Lees in second and third places.
City Pub Company achieves the highest likelihood of revisit, ahead of St Austell and JD Wetherspoon.
The outlet index is a survey of 10,000 nationally representative pub-going consumers.
Danielle Rowlands, CGA client business partner, said: “These PubTrack rankings provide the inside track on pub operators’ engagement with their guests. They’re an expert guide to which businesses are leading the way in satisfaction, and a valuable tracker of the groups and operational areas that need improvement.
“With consumers’ spending still under significant pressure, keeping guests happy and creating brand champions has never been more important, and PubTrack is the ideal starting point for strategies that deliver even higher satisfaction and sales.”