Marston’s secures top spot in the Tenants/Tied Partners Survey 2024

Marston’s has announced that it has secured the top spot in the Tenants/Tied Partners Survey 2024 for the second time in a row, with 79% of its partners being satisfied with the relationship between themselves and Marston’s.

According to the survey, Marston’s, Admiral and Greene King have remained the top three pub companies for tenant satisfaction since 2022 at 79%, 78% and 77% respectively, whereas Stonegate tenants were the least satisfied at 47%.

Overall, out of the 1,203 tenants interviewed, it was revealed that 63% were satisfied with their tenant relationship, while 21% were dissatisfied.

The Pubs Code provides these tenants with important protections to ensure transparency in their business relationship with their pub company, and the PCA seeks to understand through this survey their overall satisfaction in that relationship and to look in depth at a variety of key areas.

Additionally, with regards to satisfaction with the tenancy agreement type, 68% were satisfied and 17% were dissatisfied, which is an improvement year on year.

Marston’s tenants once again are the most satisfied with their partnership agreement type at 83%, closely followed by Admiral at 79% and Greene King at 75%.

The survey also looked at the awareness of the Pubs Code, which remained unchanged at 78% and awareness of the Pubs Code Adjudicator, who enforces the code, was also unchanged at 55%.

John Green, director of operations at Marston’s, said: “I’m really excited to share the news that Marston’s has come out on top and had such a good set of results from the survey. What I’m most proud of is how much the new agreements that were launched in January have shone through and the feedback from our partners.”

Fiona Dickie, the Pubs Code Adjudicator, who enforces the Pubs Code, added: “It is great to see evidence that trust in the Pub Code’s independence has improved this year, especially in terms of being independent from pub companies themselves and that awareness is at similar levels to last year.

“These results inform our regulatory work, and it is important for the industry to see these pub company comparisons. The highest overall satisfaction results from Marston’s, Admiral and Greene King set a standard pub companies should be seeking to attain and exceed. The results give valuable information for the industry, and this annual survey seeks to drive improvements across the board.”