Sandwich Sandwich appoints Paul Hanna as new COO

Sandwich Sandwich has announced the appointment of Paul Hanna as its new chief operating officer (COO).

In his new role, Hanna will work closely with Nick Kleiner, owner of Sandwich Sandwich and the board on setting and driving the organisational vision and operational strategy for Sandwich Sandwich’s expansion plans.

He will also support and develop the team to enhance their career progression ready for expansion, work in unison with all of the group’s stakeholders and suppliers, and focus on growing sales through existing and additional revenue streams.

Hanna will design and implement the operational framework for the company and lead the day-to-day operations and processes as well as be responsible for sourcing new locations across the UK, focusing on shopping centres, airports, major travel hubs, business districts as well as high street locations.

Lastly, he will continue discussions with current interested franchise partners as well as seek out new franchise partners.

Prior to joining Sandwich Sandwich, Hanna worked as head of operations at B Bagel.

With nine years of operations management experience, overseeing the day-to-day running of multiple restaurants at a time, he was also group head of operations and franchise of Coptoir Group.

He is also known for his extensive restaurant and shop opening experience, assisting in the opening of 20 new sites.

Hanna’s appointment follows the opening of the group’s second London site at Mark Lane. The new store launch comes just six months after the launch of the group’s debut London store on Gresham Street.

Founded in 2012 by Nick in Bristol, Sandwich Sandwich began as a small independent shop. With the help of his son, Josh Kleiner, the brand has grown, earning widespread acclaim, including winning Uber Eats Restaurant of the Year 2023.

The new store menu will feature House Classics, Hot Stacks and scotch egg and sausage rolls. The Mark Lane location will also bring the brand’s Grab and Go range, alongside catering services, Click and Collect, and exclusive Uber Eats delivery.

Hanna said: “Sandwich Sandwich is truly something special – so joining the team at this stage in their journey is a dream come true. The passion and dedication of everyone involved is extraordinary and because of this drive to go above and beyond in everything we do, Sandwich Sandwich will continue to break boundaries and garner attention. We have an exciting road ahead but are determined to do things properly, thinking big, but keeping our feet on the ground and never losing sight of the hard work that we have to put in daily in order to get to where we want to be. We’ve got lots of exciting things planned so watch this space.”

Nick added: “We’re thrilled to have Paul onboard. With his wealth of experience in franchising, operations, and opening new sites, he’s an invaluable addition to the team at such a pivotal time.”