UKH welcomes new Ofgem proposals
The energy regulator has launched a statutory consultation on proposals to ensure all businesses get the highest standards of service and provide more clarity on the costs being paid to third party energy brokers
UKHospitality has welcomed Ofgem recent proposals to expand protections for businesses in the energy market.
The energy regulator has launched a statutory consultation on proposals to ensure all businesses get the highest standards of service and provide more clarity on the costs being paid to third party energy brokers.
The consultation also included proposals to expand suppliers’ complaint handling rules and require signposting to support services.
These changes support the proposal set out by the Government to give Small Businesses with fewer than 50 employees the ability to take complaints about energy suppliers that they cannot resolve with them to the energy ombudsman.
UKH chief executive Kate Nicholls said: “Bringing all businesses under the umbrella of the Standards of Conduct will ensure a level playing field in the business energy market and, crucially, mean action can be taken when certain standards are not met.
“Improving the transparency of broker fees is very positive and will put a stop to instances where businesses had been misled or unfairly treated by some brokers, which had become increasingly prevalent.”
Nicholls concluded: “These are all measures that UKHospitality advocated for and I’m pleased that Ofgem has listened to the concerns of hospitality businesses.”
